Booking terms
Last updated 28 September 2026
These terms apply when you book a private stay, a self-funded artist residency, a Stewardship stay or a full property buyout at The Arctic Hideaway. Funded residencies offered through an open call are agreed separately in writing.
1. Who we are
The Arctic Hideaway is run by Fordypningsrommet Fleinvær AS (org. no. 913 639 316), Sørværet 2, 8094 Fleinvær, Norway. You can reach us at booking@thearctichideaway.com.
2. Prices
All prices are in euros and include Norwegian VAT (MVA). The price includes your cabin, meals and pantry provisions, use of the shared spaces, firewood, sauna and hosting, as described for each type of stay. Travel to and from the island is not included. An invoice in Norwegian kroner is available on request.
Any last-minute discount or Stewardship reduction is shown in the price before you pay.
3. How booking works
When you book online, your card is authorised for the total price but not charged. We check availability and confirm your booking by email within 48 hours. Your booking is binding once we have confirmed it, and the full amount is charged to your card at that point. If we cannot confirm your dates, the authorisation is released and nothing is charged.
Payments are handled by Stripe. We never see or store your full card details.
Online booking closes 3 days before arrival, and stays can be booked online for up to four weeks. Longer stays, and later bookings, are by request.
4. If you cancel
Please cancel by email. The date we receive your email is the date that counts.
Private stays, residencies and Stewardship
- 30 days or more before arrival: full refund.
- From 29 to 7 days before arrival: 50% refund, or move your stay once to other dates within 12 months, subject to availability.
- Less than 7 days before arrival: no refund, but you may pass your stay on to someone else.
Booking at short notice
- Arriving within 11 to 30 days of booking: free cancellation up to 14 days before arrival. After that, 50% refund, or pass your stay on.
- Arriving within 7 to 10 days of booking: free cancellation up to 3 days before arrival. After that, no refund, but you may pass your stay on.
- Arriving within 3 to 6 days of booking: no refund, but you may pass your stay on.
Full property buyouts
- 120 days or more before arrival: full refund.
- From 119 to 60 days before arrival: 50% refund.
- Less than 60 days before arrival: no refund.
The exact dates that apply to your booking are shown in the price panel when you book and in your confirmation. Refunds are paid to the card you used, normally within 14 days.
5. Passing your stay on
If you cannot come, you are welcome to pass your stay on to someone else at no extra cost. Let us know the new guest's name and contact details before arrival. These terms then apply to them.
6. No right of withdrawal
Under the Norwegian Cancellation Act (angrerettloven), there is no 14-day right of withdrawal for accommodation booked for specific dates. Cancellation is covered by section 4 above.
7. If we cancel, and the weather
If we have to cancel your stay, you get a full refund.
The express boat is public transport and can be delayed or cancelled by weather, especially in winter. If this happens, we will do our best to move your dates. We cannot cover costs caused by delays or cancellations of boats, flights or trains, such as extra nights in Bodø or missed connections. We recommend travel insurance.
Neither of us is responsible for failing to meet these terms because of events outside our control, such as extreme weather, storms or official restrictions.
8. During your stay
The Arctic Hideaway is a shared place on a remote island, close to the sea and exposed to the weather. Please follow the caretaker's guidance, especially around the sea, the sauna, the stoves and in bad weather. There are no medical facilities on the island.
You are responsible for any damage you cause beyond normal wear and tear. Dogs and children can only come by prior agreement.
9. Liability
We are responsible for providing your stay as described. We are not responsible for indirect losses. Nothing in these terms limits your rights under Norwegian consumer law.
10. Complaints
If something is not right during your stay, please tell the caretaker straight away so we can put it right. You can also email us at booking@thearctichideaway.com. If we cannot agree, you can contact the Norwegian Consumer Council (Forbrukerrådet) for help. These terms are governed by Norwegian law.
















































































